IT Infrastructure Engineer

We are assisting our client, an established, leading information technology and consulting solutions provider, in finding a self-motivated,customer-centric IT Infrastructure Engineer with relevant experience in Network, Firewall Security, Systems, or Cyber Monitoring to join their team. Responsibilities • Coordinate system development tasks to include design, integration and testing • Installation and configuration of hardware and software, implementation, warranty, and support activities • Monitor the performance of systems and continually assess all stages of operations to ensure structural integrity and that a problem is solved • Oversee all transitions into production by testing, analysis, and retesting for glitch detection and other issues • Develop and complete actions in system specifications, technical and logistical requirements and other disciplines • Create and maintain programmatic and technical documentation • Strong customer advocate, building trust and relationships with customers • Manage and document system configuration • Act as the first line of communication for reported issues, and conduct initial triage and troubleshooting • Investigating and verifying reported product problems in software, firmware, hardware and documentation • Responsible for overseeing the hardware, import, performance, monitoring, backups, and software upgrades Requirements • Diploma or Bachelor’s Degree in Multimedia & Information Technology, Infocomm Security Management, or Computer Engineering qualifications. • Prior experience in system engineering and IT support will be an added advantage • Entry-level is also welcome • Able to prioritise activities and deliver projects on time and within budget • Customer-centric and able to work independently • Strong communication & presentation skills • Possess networking skills and knowledge • Understanding engineering disciplines such as mechanical, electrical and computer engineering is a huge bonus • Ability to understand complex system development methods and system testing practices • Strong team-building skills • Detail-oriented individual who enjoys the challenge of technical troubleshooting • Able to perform a 12-hour shift in a 24*7 rotating shift-based duty environment for one week in a month