Order Fulfillment Specialist (Contract)

This is a fixed term contract position for 1 year. Job Objectives: Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders. • Ensure on-time parts availability • Ensure a high level of customer satisfaction • Execute all aspects of IMS order handling with energy and enthusiasm Job Responsibilities: • Provide high quality customer service towards IMS customers • Understand customer requirements and transform into fulfilment actions • Act as the primary interface between the customer and the internal organisation for all aspects of the order management process • Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates • Seek alternative and innovative solutions to ensure on-time delivery of customer orders • Inform relevant stakeholders proactively on order status, especially for delays or critical parts • Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments. • Hand over relevant tasks and related information to the 24/7 backup organisation. • Other duties reasonably determined from time to time by the Company • Provide timely, high quality responses to customer and internal requests • Monitor key performance indicators (KPIs) related to material order activity • Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required • Participate actively as part of the IMS local team to fulfil overall targets • Work together with the Planning Specialists to support high quality data is injected into the material planning process Job Requirements: • Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience • Minimum 3 years working experience • Understanding aviation business specifically in the area of spares supply chain management • Technical and process oriented background with the ability to understand and interpret technical documentation • Ability to understand your customer to develop and propose creative solutions • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues • Strong knowledge of data analysing applications such as databases and Microsoft Excel • Working knowledge of SAP R/3 would be advantageous