Part Time TCM Clinic Assistant

Company Overview Renda TCM was founded by Dr Chua Song Peck in 2005, building a strong reputation in pain management. The team includes physicians with diverse TCM expertise, supporting its vision as a one-stop TCM service provider with clinics in Bukit Batok, Bidadari, and Thomson. Job Summary The Part-Time Clinical Assistant supports physicians and clinic teams in daily operations, ensuring smooth patient service, clinic administration, clinical support, and medicine preparation at Renda TCM clinics. Responsibilities • Greet and assist patients warmly and professionally to create a welcoming clinic experience • Manage patient registration and respond accurately to general enquiries about TCM services and clinic arrangements • Schedule, reschedule, and cancel patient appointments using the clinic management system while maintaining accurate records • Handle patient correspondence, data entry, filing, and routine administrative tasks to support clinic coordination • Process patient payments accurately and issue receipts, maintaining proper billing and transaction records • Prepare and maintain treatment rooms, equipment, and supplies to support physicians during consultations and treatments • Assist physicians with clinical duties as needed within the scope of the role • Prepare, pack, and dispatch TCM medicines following physician instructions and clinic procedures • Identify and prepare correct medicines based on physician-provided names to ensure accurate dispensing • Monitor and organise stocks of herbal medicines, supplies, and equipment, assisting with receiving and storage • Conduct inventory checks and support stock replenishment when required • Maintain cleanliness and hygiene in treatment rooms, clinic areas, and common spaces following safety procedures • Ensure the clinic environment is neat, organised, and well maintained Requirements: • Ability to recognise and read Chinese medicine names to prepare and dispense TCM medicines accurately (Basic Chinese proficiency) • Experience in a TCM clinic, healthcare setting, or customer service role will be an advantage\ • No experience are welcomed too • Strong communication and interpersonal skills • Ability to work independently and collaboratively as part of a team • Comfortable using computers and clinic management system • Patient-oriented, responsible, and pleasant • Willingness to learn and take on both patient-facing and clinic support tasks Working Arrangement • Position: Part-Time Clinical Assistant • Regular Working Days: Tuesdays and Saturdays at Bidadari clinic; Sunday at Bukit Batok clinic, may support other days or clinics as needed • Location: Bidadari and Bukit Batok, with possible support at other locations • Salary: $15/hr