Customer Service Manager (APAC)

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding its footprint in Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you’ll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you! Responsibilities: • Champion a culture of safety by maintaining 100% compliance with safety protocols • Collaborate with Account Managers to prepare accurate and competitive sales quotes • Manage incoming inquiries and convert them into actionable sales opportunities • Provide product-based pricing and quoting support to customers • Help achieve Service Center revenue goals through effective sales coordination • Assist in the setup of new customer accounts and support accounts receivable follow-up • Maintain accurate account records by coordinating with Sales and Service teams • Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment • Conduct proactive outreach to current and potential customers to drive growth • Build strong, trust-based relationships with both internal teams and external stakeholders • Deliver responsive technical and service support to customers and internal staff Requirements: • Degree or diploma required; degree preferred (especially in Engineering) • 5-10 years of industrial sales/customer service experience • Team player with strong customer service orientation • Ability to work well in a fast-paced, startup environment • Professional demeanor with customers and colleagues • Self-motivated with good organizational skills • Effective verbal and written communication • Solid math skills for basic and advanced calculations • Computer literacy in MS Word, Excel, email, and internet use • Ability to quickly learn and use company systems For more customer service & commerical job openings: please visit https://www.onesevenc.com/jobs Interested candidates may email your resume to Alycia Lim (alycia@onesevenc.com) We regret to inform that onlyshortlisted candidates will be notified. Alycia Lim Hui Choo alycia@onesevenc.com EA License No.: 23S2032 | R24124179