DATA CENTRE ENGINEER

CONTACT: +65-80575158 | Email: sales@rapidsystemz.com Shift Coverage and Manning • Coverage shall be provided on a 12-hour shift duty cycle, on a 3 workdays / 3 days off rotation over a 2-week cycle. • Personnel must remain attentive and responsive for the full duration of each shift Data Centre Monitoring & Incident Management • Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions. • Identify potential operational issues and raise incident tickets in accordance with established procedures. • Escalate technical alerts and incidents to the appropriate Subject Matter Experts (SMEs) or support teams. • Track incident tickets from initial reporting through resolution and closure. • Maintain accurate records of incidents, actions taken, escalations, and status updates Security and Access Control • Verify and facilitate authorised visitor, contractor, and vendor access. • Escort visitors and vendors within controlled data centre areas where required. • Perform physical infrastructure checks, including rack access control and identification of unattended or unauthorised items. • Maintain data centre facilities awareness (e.g. aircon leaks, temperature abnormalities). • Follow security policies and procedures when handling customer equipment. Documentation and Inventory • Register equipment movement in and out of the data centre. • Record serial numbers and equipment changes. • Perform hardware inventory checks and asset verification. Job Requirements • Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred). • Basic understanding of data centre operations, IT infrastructure, and common hardware (servers, network equipment, racks, cabling). • Good working knowledge of Microsoft Office applications (Excel, Word, Outlook). • Ability to follow SOPs, escalation procedures, and security requirements without close supervision.