Clinic Assistant

Job Overview We are looking for a responsible and service-oriented Clinic Assistant to support the daily operations of our medical clinic. The role involves patient registration, assisting doctors during consultations, and ensuring smooth clinic workflow while delivering a high standard of patient care. Key Responsibilities Patient Registration & Front Desk • Register patients accurately using clinic management systems • Handle appointment scheduling, walk-ins, and enquiries (phone/WhatsApp) • Process payments and issue invoices/receipts Clinical Support • Assist doctors during consultations and basic procedures • Prepare treatment rooms, medical instruments, and consumables • Perform basic clinical tasks such as taking height, weight, blood pressure (if trained) Dispensing & Inventory • Assist in medication dispensing under supervision • Monitor stock levels and expiry dates of medications and consumables • Support stock ordering and inventory control Administrative Duties • Handle medical reports, referrals, and documentation • Assist with TPA/insurance claims submission (e.g., Fullerton, Alliance, MHC, etc.) • Perform daily closing and basic reconciliation tasks Patient Experience & Clinic Upkeep • Provide courteous and professional service to patients • Maintain cleanliness and organisation of the clinic at all times • Adhere to clinic SOPs and MOH/HCSA guidelines Requirements • Minimum GCE ‘N’ / ‘O’ Level / NITEC / Diploma • Prior experience in healthcare or customer service is an advantage (training provided for entry-level candidates) • Comfortable with shift work, including evenings and weekends • Basic computer literacy (e.g., Microsoft Office, clinic systems) • Good communication and interpersonal skills • Able to work in a fast-paced environment Preferred Attributes • Experience in GP clinic or primary care setting • Familiarity with clinic management systems (e.g., Plato, CMS) • Experience handling TPA/insurance claims • Positive attitude, willingness to learn, and team player What We Offer • Training provided (no experience candidates welcome) • Opportunities for progression to Senior Clinic Assistant / Clinic Manager • Supportive and team-oriented work environment