WPH - AI Digital Product Specialist

Responsibilities • • Learn and build basic knowledge of AI products and digital solutions, including their functionality and customer value. • Engage with customers to gather requirements and understand their business needs. • Support AI product demos and presentations for clients and internal teams. • Provide basic product and technical support by answering product questions or escalating issues to the appropriate team. • Monitor AI market trends and competitor products through research and reporting. • Collect customer feedback to support continuous improvement of AI products. • Prepare and update training materials for internal teams and customers. • Create and maintain AI product documentation, including user guides, FAQs, and feature descriptions. • Identify and report product issues or improvement opportunities to ensure a smooth customer experience. • Work closely with cross‑functional teams to gain exposure to AI product development, sales, and support processes. Qualifications & Skills • • Minimum Degree in Business, Information Technology, Computer Science, or in digital media, Communications or any relevant discipline preferred • Keen interest and passion in digital technology, data and IT; a self-motivated team players • Excellent at relationship building and interpersonal skills. • Ability to maintain poise, confidence, and professional disposition under high-pressure situations • Experience with creating pricing proposals, negotiating terms and managing the contract process • Preferably at least 3-5 years of relevant sales and/or technology experience. • You have a solution selling or customer-centric selling background, with excellent written and verbal communication and influence skills • Fresh graduates are welcome to apply Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below. https://www.wphdigital.com/notices