Front Office Supervisor

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel (Marriott). Restaurants & Bars: · Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve) · Whiskey Library & Jazz Club (The Vagabond Club) · GupShup (The Serangoon House) Garcha Group Benefits: - As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide. - As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits) - 2 nights yearly staycation in any of the Garcha Group hotels in Singapore. - 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars Responsibilities include but are not limited to: • Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible • To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc. • Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures • Answer enquiries about hotel services, in house events, directions, attractions etc • Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations • Perform night audits during midnight shift and prepare necessary reports • Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members • To always be on time and at work when scheduled, in proper grooming and uniform • To always remain professional with positive attitude and actions when communicating with guest and associates • Any other duties / task as requested by management Other Requirements • Candidate must possess at least Professional Certificate/NITEC in any field • Required language(s): English, preferable one other spoken language • At least 2 year(s) of working experience in a related field • Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate • Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent