Operations Manager

Key Responsibilities: Operational Management: • Oversee the efficient and effective daily operations of the food service business. • Manage food safety, hygiene, and compliance with health regulations. • Optimize workflow and ensure smooth service operations. • Assist in planning and execution of advertisements, marketing promotions, events, and roadshows. Customer Service Excellence: • Build and maintain strong customer relationships to enhance brand loyalty. • Handle customer inquiries, complaints, and feedback to ensure satisfaction. • Implement strategies to improve overall customer experience. Team Leadership & Training: • Lead and manage a high-performing team of employees. • Conduct staff meetings to ensure alignment with company goals and policies. • Provide training and development programs to enhance team skills and efficiency. Security & Compliance: • Ensure all security protocols and procedures are followed. • Monitor and address any potential security risks within the establishment. Cross-Functional Support: • Assist in other operational areas as needed. • Collaborate with other departments to achieve business goals. Qualifications & Skills: • Proven experience in food service management or a similar role. • Strong leadership and team management abilities. • Excellent communication and problem-solving skills. • Knowledge of food safety regulations and industry best practices. • Ability to work in a fast-paced environment and adapt to changing needs. • Bachelor’s Degree in Business, Commerce or relevant fields • Three (3) to five (5) years of leadership and management experience in customer-service-related capacity • Consistently well-groomed according to the high appearance standards of the salon and the company • High degree of professionalism in customer service • Exceptional people skills • High standards of customer communication skills • Prior experience in the beauty line preferred • Ability to stay calm and excellent in handling difficult customers • Computer literate