E-Commerce Specialist

E-Commerce Specialist: Handles daily operations, product uploads, pricing, and basic promotions. He/she will need to manage and optimize an online store to drive digital sales, improve user experience, and maximize revenue Core Responsibilities • Platform & Catalog Management: Oversee website functionality, design updates, and product listings (including pricing, imagery, and descriptions) on platforms like Shopee, Shopify and TikTok Shop. • Digital Marketing & SEO: Coordinate search engine optimization (SEO), paid ads (PPC), and promotional campaigns across social media and email to attract targeted traffic. • Data Analysis & Optimization: Track key performance indicators (KPIs) like conversion rates, traffic sources, and sales trends using tools like Google Analytics to make data-driven improvements. • Customer Experience (CX) & Support: Ensure a smooth shopping journey from product discovery to checkout, and assist with complex customer inquiries or troubleshooting technical roadblocks • Inventory & Fulfillment Coordination: Monitor stock levels and collaborate with supply chain or warehouse teams to prevent stockouts and ensure timely deliveries • Reporting: To provide a weekly and monthly reporting to Director Key Tasks • Store Setup: Creating and verifying seller accounts. • Product Listing: Uploading items with descriptions, tags, and photos. • Inventory Control: Tracking stock levels to prevent overselling. • Marketing & Ads: Setting up vouchers, sales campaigns, and running platform ads. • Customer Service: Replying to chats and resolving buyer issues. * must be able to work independently