Deputy Manager, HRIS

We are looking for an experienced and hands-on HRIS professional to join our HRIS team, reporting to the HRIS Manager. This role will initially focus on supporting the global payroll system rollout, while also managing SuccessFactors BAU support, reporting, change requests and system enhancements. The successful candidate will support the delivery of HRIS implementation projects and enhancements, taking ownership of assigned workstreams and working closely with HR stakeholders, external vendors, IT and local HR teams to ensure smooth implementation, user adoption and ongoing system support. Key Responsibilities Global Payroll Implementation Project • Drive assigned HRIS activities for the global payroll implementation, coordinating closely with the global project team, local HR teams, the global payroll vendor, SuccessFactors AMS vendor and IT. • Partner with relevant stakeholders to understand country payroll, employee data and integration requirements, and translate them into clear HRIS actions and deliverables. • Assess payroll requirements and proposed process changes to determine whether changes to iHR are required, identify downstream impacts and dependencies, and recommend practical solutions before configuration or development begins. • Coordinate with the SuccessFactors AMS vendor and global payroll vendor on solution design, field mapping, API and integration requirements, configuration, development, deployment and issue resolution. • Create end-to-end test scenarios, detailed test scripts and expected results for iHR changes and integrations, including country-specific, regression and exception scenarios. • Perform hands-on system and integration testing in iHR, validate employee data flows, document defects, retest fixes and confirm readiness for UAT. • Plan and coordinate UAT with local HR teams across countries, brief testers on scope and expected results, monitor testing progress and evidence, resolve blockers, and ensure each UAT phase is completed and signed off within the agreed timeline. • Guide local HR teams on required data updates in iHR, support data loading and validation activities, and work with relevant parties to ensure payroll readiness. • Drive the HRIS workstream across key project phases, including requirements, data preparation, integration, testing, training, change management, go-live and post-go-live support. • Prepare user guides and training materials, conduct training for HR users, and track project risks, issues, dependencies and action items through to timely closure. SuccessFactors Module Support and Advisory • Act as the HRIS point of contact for SuccessFactors modules and advise COEs, HRBPs and local HR teams on system functionality, process flows and best practices. • Support SuccessFactors modules at a global level, ensuring alignment with global processes and system governance. • Review requirements and recommend feasible solutions based on SuccessFactors standards, HR best practices and existing system design. • Assess impact of changes on HR processes, data, integrations, reporting, permissions and user experience. • Create and support SuccessFactors reports for HR operations, data validation, project tracking and management reporting. • Own HRIS change requests from requirement clarification, impact assessment, UAT coordination, go-live and post-go-live support. • Coordinate with SuccessFactors AMS vendor on solution design, configuration, testing, issue resolution and deployment. • Manage day-to-day SuccessFactors BAU support, including user queries, issue investigation, data validation, reporting and coordination with SuccessFactors AMS vendor. • Manage SuccessFactors release activities by reviewing release updates, conducting impact assessment and testing, and recommending relevant enhancements for rollout in SuccessFactors. HRIS Projects and Process Improvement • Support HRIS team in HR system rollouts, automation initiatives and continuous improvement projects. • Explore and apply AI tools, Power Automate or other automation solutions to streamline HR processes and improve efficiency. • Support better governance around system changes, access control, data quality and process standardisation. Requirements • Degree in Human Resources, Information Systems, Business or a related discipline. • 5 to 8 years of experience in HRIS, HR systems implementation or HR technology support. • Hands-on experience in SuccessFactors is required, particularly in Employee Central, Learning, Performance and Compensation. • Experience supporting SuccessFactors in a regional or global environment, including configuration, role-based permissions, reporting, UAT and system support. • Demonstrated experience creating end-to-end test scenarios and scripts, executing system and integration testing, managing defects, and coordinating UAT through to completion and sign-off. • Experience creating and maintaining SuccessFactors reports for HR operations, data validation, project tracking and management reporting. • Experience in payroll system implementation, payroll integration or HR system integration will be an advantage. • Good understanding of HR processes, employee data, organisation structures, system workflows and integration dependencies. • Strong hands-on capability with the ability to independently investigate system or data issues, perform validation, coordinate testing and drive issues through to resolution. • Strong ability to manage multiple concurrent priorities, balancing project implementation, system enhancements, BAU support and urgent operational issues. • Strong planning and coordination skills, with the ability to track multiple dependencies, risks, actions and deadlines across different countries, stakeholders and vendors. • Strong stakeholder and vendor management skills, with the ability to independently drive workstreams, manage competing priorities and follow up assertively to ensure timely resolution…