CUSTOMER SERVICE, ACCOUNTS & ADMINISTRATIVE OFFICER

RolePurpose Provide customer service and administrativesupport for orders, purchasing, inventory, accounts, project records andpayroll-related information. KeyResponsibilities 1.Customer Service & Order Administration · Handle routine customerenquiries and prepare quotations, order confirmations, delivery orders,invoices and related documents. · Update customer orders,delivery status and project information in the ERP system or Excel trackers. · Follow up with customers andcolleagues for missing information or documents. 2.Purchasing & Inventory · Prepare purchase orders andfollow up with local vendors on prices, documents and delivery dates. · Maintain inventory records,including goods received, issued, returned or transferred, stock balances anditem locations. · Assist with stock counts,investigate differences and maintain proper inventory records. 3.Accounts & Project Records · Maintain AR ageing and billingrecords, match customer collections to invoices, and follow up on overduepayments, remittance advice or unmatched receipts. · Perform a three-way match ofsupplier invoices against approved purchase orders and goods receipt ordelivery documents before submitting them to Finance for AP and paymentprocessing. · Maintain project recordsshowing billing milestones, amount billed, purchases and costs incurred todate, and follow up on missing documents. 4.Leave, Payroll & General Administration · Maintain and track employeeleave application and records · Prepare the monthly directlabour hours summary by employee and project for payroll and project costing. · Provide any other generaloffice and administrative support as required. WhatWe Are Looking For · Relevant experience inadministration, customer service, order processing, inventory or accountssupport is preferred, but not essential. · Comfortable using MicrosoftOffice; ERP or accounting-system experience is an advantage. Training will beprovided. · Organised and detail-oriented,with good communication skills and the ability to take ownership and workindependently.