Facilities & Events Administrative Executive

• Provide relief coverage for Facilities and Events Administration functions when required. • Handle telephone, email and other communication channels for enquiries, complaints, faults, work requests and feedback. • Record and update service requests and faults in the CMMS , monitor outstanding cases and follow up with relevant teams until closure. • Assist with KPI tracking, reporting and monitoring of service response and completion. • Maintain records for workstation, room and key issuance/returns and update inventory records. • Assist with facility, venue, meeting and conference room bookings. • Handle event enquiries and coordinate with internal users, external hirers and relevant operational teams. • Prepare and maintain event documents, booking records, cost calculations, Letters of Offer/Acceptance, billing information and supporting documents. • Liaise with hirers on venue applications, event requirements, payments and outstanding matters. • Maintain event records and prepare reports on events, venue usage, rental/revenue and operational matters. • Coordinate with the Car Park Team on complimentary tickets and car park reservations when required. • Prepare monthly reports, statistics, meeting minutes and other administrative documents. • Support data checking, filing, document control and CMMS/event-system updates. • Coordinate with Facilities, Events, technical teams and other internal/external stakeholders. • Perform other related administrative and operational duties as required. Requirements Diploma, Higher Nitec, Nitec, WSQ skills certification or equivalent qualification in Administration, Event Administration, Business Management, Media/Mass Communication, Event Management or a related field. At least 3 years of relevant experience in event administration, facilities administration, helpdesk operations, customer service or similar coordination roles is preferred. Have sufficient event-related experience to meet the requirements of the Events Administrative Executive role.