Immediate Hiring Freshers - IT Desktop / IT helpdesk

Job Description & Requirements Job Title: Desktop Engineer Experience: Freshers / 0–1 Year Job Description • Provide first-level desktop and end-user support for incidents and service requests received through walk-in and onsite support channels. • Troubleshoot desktop, laptop, operating system, application, and peripheral-related issues. • Assist users with Windows OS, MS Outlook, mobile devices, and other commonly used applications. • Respond promptly to reported incidents, investigate issues, and provide temporary or permanent resolutions where possible. • Provide regular status updates and escalate unresolved or complex issues to the appropriate support team. • Maintain ownership of assigned tickets and follow up with users until issues are resolved and closed. • Accurately document troubleshooting steps, resolutions, and relevant information in the ticketing system. • Deliver a professional and customer-focused support experience. • Manage user expectations and highlight potential escalations to the Team Lead. • Assist with basic hardware, software, connectivity, and peripheral troubleshooting. • Follow established IT support procedures, service standards, and security guidelines. Qualifications • Minimum Diploma in Information Technology, Computer Science, or a related field. • Freshers are welcome to apply; prior desktop/end-user support experience is an advantage. • Basic knowledge of Windows OS, MS Outlook, desktop/laptop hardware, and mobile devices. • Basic understanding of networking and IT troubleshooting concepts. • Good communication, interpersonal, and customer-service skills. • Strong troubleshooting and problem-solving abilities.