L1 EUC Support Engineer

Job Summary We are looking for a motivated and customer-focused Level 1 End User Computing (EUC) Support professional to join our IT support team. The role will be responsible for providing first-line technical assistance to end users, supporting hardware and software setup, performing basic troubleshooting, and assisting with user account management. Mandatory Skill-set • ITE or Diploma in Information Technology, Computer Science, or a related discipline. • 0–1 year of experience in IT support, desktop support, or a related field; • Entry level candidates are welcome to apply; • Basic knowledge of Windows operating systems; • Basic understanding of PC hardware, peripherals, and troubleshooting; • Familiarity with Microsoft Office / Microsoft 365 applications; • Basic knowledge of user account and access management; Desired Skill-set • Familiarity with IT ticketing/helpdesk systems is an advantage. Responsibilities • Provide Level 1 / first-line technical support to end users through phone, email, chat, or ticketing systems. • Troubleshoot basic issues related to desktops, laptops, printers, monitors, peripherals, and other IT equipment; • Assist with hardware setup, installation, configuration, and deployment of computers and peripherals; • Install and configure basic software applications and ensure systems are ready for end users; • Support common issues related to Windows operating systems, Microsoft Office applications, network connectivity, and peripherals; • Create, update, and manage user accounts and access permissions in accordance with company procedures; • Assist with password resets, account unlocks, and basic access-related requests; • Log, track, update, and close incidents and service requests using the organization's IT service management/ticketing system; • Escalate complex or unresolved technical issues to Level 2 or relevant specialist teams; • Maintain accurate records of IT assets, equipment, incidents, and user requests; • Follow established IT support procedures, security guidelines, and escalation processes; • Provide professional and courteous customer service to all users; • Assist with other IT support and EUC-related activities as required. Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website(https://www.sciente.com/privacy-policy). Confidentiality is assured, and only shortlisted candidates will be notified for interviews. EA Licence No. 07C5639