E-Commerce and Customer Service Officer

E-Commerce and Customer Service Officer Join our growing team at Butcher Box, one of Singapore’s leading food service and retail companies. If you’re customer-focused, friendly, and enjoy working in a lively environment, this role is for you. Responsibilities Process online orders and coordinate with warehouse, production and delivery teams for timely fulfilment. Update product listings, images, prices, stock availability and promotions. Handle customer enquiries, order changes, feedback and after-sales support across online channels. Assist with online marketing campaigns and promotions. Work with internal teams to improve customer service and support daily e-commerce administration. Requirements Diploma or Degree in Business, Marketing, E-Commerce, Hospitality, Communications, or related fields Minimum 1–2 years of experience in E-Commerce, Online Retail, or related roles Proficiency in Microsoft Office (Excel, Word, Outlook) Familiarity with Shopify or other e-commerce platforms Strong communication and customer service skills applied in online retail contexts Demonstrated attention to detail and ability to multitask effectively Positive attitude, willingness to learn, and ability to work independently Other Information: 5-day work week, office-based position Competitive salary package Career growth and development opportunities Staff discounts of up to 30% on company products Supportive and team-oriented work environment Opportunity to be part of a growing premium food retail business LOCATION: Senoko Crescent (Sembawang)