IT Support Engineer

Key Responsibilities • Provide first-level and second-level technical support to users. • Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment. • Diagnose and resolve hardware, software, network, and connectivity issues. • Support Windows operating systems, Microsoft Office applications, and other business software. • Assist with network configuration, including LAN, Wi-Fi, switches, and basic network troubleshooting. • Set up and maintain user accounts, email accounts, and access permissions. • Perform software installation, updates, patches, and system maintenance. • Assist with data backup, security, and basic cybersecurity practices. • Provide technical assistance and guidance to employees. • Prepare IT documentation, reports, and troubleshooting records. • Support IT projects and implementation of new technologies. • Perform other IT-related duties assigned by management. Requirements • Diploma or Degree in Information Technology, Computer Science, Computer Engineering , or a related field. • Fresh graduates are encouraged to apply. • Basic knowledge of Windows operating systems, computer hardware, networking, and troubleshooting . • Knowledge of Microsoft 365, Active Directory, TCP/IP, LAN/Wi-Fi, and IT security will be an advantage. • Knowledge of Java, Python, Web Development, or Mobile Application Development will be an added advantage. • Strong problem-solving and analytical skills. • Good communication and interpersonal skills. • Able to work independently and as part of a team. • Willing to learn new technologies and develop technical skills.