IT System Engineer (Permanent)

The IT Systems Officer provides professional technical support and administration for the organisation's Microsoft 365 cloud environment and related IT infrastructure. Key Responsibilities • Independently research,design, develop and deploy Microsoft 365 solutions that support business and operational requirements. • Administer the Microsoft 365 environment to maintain service availability, reliability, security and performance. • Configure, support and maintain Microsoft In tune and Microsoft Defender capabilities in accordance with organisational requirements. • Provide Level 1 and Level 2 help desk support, including remote assistance and troubleshooting. • Participate in an after-hours and weekend standby support roster, where required. • Monitor system health and regularly review, analyse and test systems to identify performance,availability and security issues. • Plan and coordinate the deployment, replacement and lifecycle management of IT hardware. • Perform and verify system updates, backups and restorations, as required. • Collaborate with internal stakeholders to improve system functionality, service quality and user experience. • Coordinate IT on boarding and off-boarding activities for new hires and departing employees. • Create and maintain system configuration records, operating procedures, process documentation and end-user guides. • Provide high-quality technical support and coordinate with internal teams and external vendors to resolve issues both onsite and remotely, including onboard vessels. • Travel overseas when required to provide ad hoc IT support. • Support IT procurement activities, including sourcing, vendor coordination, quotation review and order follow-up. • Maintain accurate hardware and software asset inventories. • Complete and document daily,monthly and annual IT operational checks. Minimum Requirements • At least two years of hands-on experience administering and supporting Microsoft 365 environments. • More than 3 years of experience providing Level 1 and Level 2 IT support in a medium-sized or large enterprise environment. • Working knowledge of Microsoft In tune and Microsoft Defender. • Strong customer service, communication, analytical and problem-solving skills. • Ability to work independently and collaborate effectively as part of a team. • At least two years of technical exposure of supporting network and firewall solutions in a small or medium-sized enterprise environment. • Willingness to provide after-hours standby support and travel overseas when operationally required. Only shortlisted candidates will be notified. Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing. (EA Reg No: 20C0312)