IoT Sales Engineer

Job Description 1. Technical Presales & Solution Design • Engage customers to understand operational requirements, technical constraints, and business objectives. • Recommend suitable IoT hardware, sensors, gateways, software features, and system configurations based on customer requirements. • Develop technical solution proposals and communicate system architecture, functionality, deployment requirements, and expected outcomes to customers. • Conduct product demonstrations and technical presentations for customers and stakeholders. • Prepare quotations, proposals, and technical specifications for our Smart solutions. • Support proof-of-concept (POC) activities to validate proposed solutions before full-scale deployment. • Conduct site surveys to assess site conditions, floor plans, sensor placement, gateway requirements, connectivity, and other installation considerations. • Determine suitable locations for sensors, gateways, feedback panels, and other IoT hardware. • Work with customers and technicians to identify installation constraints and develop practical deployment approaches. 2. Project and Product management • Manage projects from initial requirements gathering through planning, development, deployment, testing, and handover. • Coordinate project timelines, deliverables, resources, and requirements to ensure projects are completed according to customer expectations. • Manage changes to project requirements and coordinate with customers, developers, vendors, and internal teams to implement necessary changes. • Oversee the development and improvement of Smart solutions based on customer requirements, project feedback, and operational needs. • Gather and prioritise product and feature requirements from customers and project stakeholders. • Work with vendors to communicate requirements and follow up on the development of new features, enhancements, and system improvements. • Support and conduct product testing and user acceptance testing(UAT) to ensure new features and enhancements meet the required specifications. • Identify opportunities to improve existing products and solutions based on project experience, customer feedback, and system performance. • Maintain project and product documentation, including requirements, specifications, feature updates, and implementation records. • l Identify opportunities to improve existing products and solutionsbased on project experience, customer feedback, and system performance. • l Maintain project and product documentation, including requirements, specifications, feature updates, and implementation records. 3. Customer & Stakeholder Management • Act as a technical point of contact between customers, sales teams, developers, and other vendors. • Gather and document customer requirements and translate them into technical specifications for internal and external teams. • Address technical enquiries and provide product and solution support throughout the sales and project life cycle. • Work with customers to propose solutions based on operational requirements and site conditions. 4. Project Implementation & Deployment • Support projects from presales through deployment, testing, commissioning, and handover. • Coordinate with various teams such as developers, hardware vendors, and customers to ensure successful implementation. • Support sensor installation, configuration, calibration, testing, troubleshooting, and commissioning. • Monitor project progress and coordinate resolution of technical issues and changes during implementation. • Prepare technical documentation, maintenance reports, and handover materials. 5. Technical Vendor & Product Coordination • Liaise with hardware manufacturers, technology vendors, and development teams regarding product specifications, technical issues, customisation requirements, and new features. • Evaluate sensors, gateways, communication technologies, and other IoT products for suitability in customer projects. • Coordinate product modifications and technical changes required for project-specific requirements. • Support testing and evaluation of new technologies and solutions before deployment. • Assist in development of new platforms, features and improvement works. 6. Analysis & Solution Optimisation • Analyse data from deployed IoT systems to evaluate system performance and customer outcomes. • Prepare reports covering things such as water consumption, water savings, toilet usage, peak periods, cubicle utilisation, and other operational metrics. • Identify system issues and opportunities for improvement based on customer feedback and data analysis. • Provide technical recommendations to improve system performance, deployment, and customer experience. Job Requirement • Diploma or degree in Engineering, Information Technology, Computer engineering , or a related discipline. • Strong interest in engineering solutions, project implementation, and technology-related products . • Able to understand customer requirements and translate them into practical solutions. • Comfortable conducting site surveys, technical assessments, testing, and on-site implementation . • Strong problem-solving skills and a practical approach to resolving technical and project-related issues. • Able to coordinate with customers, suppliers, contractors, technicians, and internal teams to support project delivery. • Comfortable preparing quotations, proposals, technical documentation, and project reports . • Good communication and presentation skills, with the ability to explain solutions clearly to customers and stakeholders. • Organised and able to manage multiple projects, requirements, and deadlines. • Willing to travel to customer sites and support installation, testing, commissioning, and troubleshooting when required. • Able to work independently , take ownership of assigned projects, and manage tasks with minimal supervision. • Proactive, adaptable, and willing to learn new p…