Managed Service Presales Consultant

Job Description & Requirements Job Description • Understand customer business, technical, and operational requirements, and identify managed service opportunities. • Design managed service solutions, including service architecture, operating models, support structures, and service scope. • Develop ITSM processes, SLAs, KPIs, reporting, and governance models based on customer requirements. • Analyze RFPs, RFIs, and customer requirements, and prepare proposals, solution documents, cost estimates, and presentations. • Work closely with Sales, Service Delivery, Technical Teams, and Vendors to develop and deliver suitable solutions. • Support service transition, onboarding, operational readiness, and continuous service improvement. • Partner with the Sales team to generate new opportunities, drive upsell and cross-sell activities, and achieve revenue and sales targets. Job Requirement • Minimum 5 years of experience in Managed Services, IT Consulting, Presales, Service Delivery, or Solution Architecture. • Experience working in an MSP, System Integrator, Telecommunications Provider, Cloud Provider, or Enterprise IT environment. • Strong knowledge of IT Service Management (ITIL), including Incident, Problem, Change, and Service Level Management. • Experience in customer-facing activities such as requirements gathering, workshops, proposal development, and presentations. • Strong communication, presentation, consulting, and stakeholder management skills. • ITIL, PMP, PRINCE2, ISO27001, Cloud certifications, and Japanese language skills are an advantage. • Preferably Diploma/Degree holder