Senior Technician GPS / ADAS / IoT / Speed Limiting

Telematics • GPS Tracking • Speed Limiting • E-Locking • IoT Sensors Job Title: Senior Technician Occupation: Technician / Field Operations Supervision Experience Level: Senior GPS / Telematics Technician progressing into team leadership Reports To: Operations Manager / Technical Manager Role Purpose Lead, coach, and quality-assure a team of telematics technicians responsible for the installation, calibration, commissioning, maintenance, and troubleshooting of GPS tracking, speed-limiting devices (SLD), electronic locking / e-seal systems, and IoT sensors on commercial vehicles, trailers, containers, and high-value cargo assets. The role combines senior hands-on technical capability with day-to-day supervisory accountability for safety, workmanship, documentation, customer communication, and first-time-right delivery. Key Responsibilities Team Leadership and Supervision • Supervise, train, and mentor telematics / GPS technicians across installation, service, and call-out work. • Plan daily and weekly workloads; assign jobs according to skill, certification, location, and SLA priority. • Conduct toolbox talks, ride-alongs, and structured on-the-job coaching. • Monitor individual and team performance; provide timely feedback and complete formal reviews. • Build a disciplined, safety-first culture with clear ownership of quality and customer outcomes. Senior Technical Delivery (GPS, SLD, E-Locking, IoT) • Act as the senior technical reference for GPS/GNSS tracking hardware, vehicle wiring, CAN/OBD interfaces, ignition and power management, antennas, and multi-network connectivity (LTE / 4G / 5G, Wi-Fi, satellite where applicable). • Lead complex installations and retrofits of speed-limiting devices, including calibration, sealed settings, compliance checks, and post-fit verification against manufacturer and regulatory requirements. • Oversee electronic locking, e-seal, door-sensor, and cargo-compartment security installations, including pairing, firmware, alarm logic, and platform integration. • Specify, install, and commission IoT sensors (temperature, humidity, door/open, fuel, vibration/shock, geo-fence triggers) and validate live data on the tracking platform. • Support technicians on difficult diagnostics: intermittent power, poor GNSS lock, SIM/APN faults, CAN mapping, sensor false alarms, and platform configuration errors. • Stay current with device firmware, installer apps, OEM fitment guides, and emerging telematics / cargo-security technologies. Installation, Commissioning and Maintenance • Plan and coordinate device fitment on trucks, trailers, prime movers, light commercial vehicles, and selected fixed or mobile assets. • Ensure correct mounting, loom routing, fusing, grounding, weather sealing, and concealment consistent with manufacturer guidelines and company standards. • Oversee configuration, programming, and commissioning of units, peripherals, and associated software / portals. • Schedule preventive maintenance, battery/health checks, firmware updates, and recertification of speed limiters and security devices. Troubleshooting and Technical Support • Provide second-line support for field faults that exceed first-line technician capability. • Escalate hardware, SIM, platform, or integration defects to vendors and internal product / operations teams with clear evidence packs. • Support system integration issues between onboard devices, IoT sensors, e-locks, and the operations / control-tower platform. Quality, Safety and Compliance • Inspect a sample of completed jobs; enforce first-time-right workmanship and photo/evidence standards. • Ensure compliance with electrical safety, vehicle fitment best practice, company SOP, and applicable road-transport or speed-limiter regulations. • Maintain complete job records: installation sheets, serial numbers, SIM/IMEI, calibration values, photos, customer sign-off, and fault history. • Report near-misses, unsafe vehicle conditions, and non-conforming parts immediately. Inventory, Tools and Assets • Control stock of GPS units, speed limiters, e-locks, sensors, looms, SIMs, seals, and consumables. • Coordinate with procurement so field kits remain complete and serviceable. • Account for tools, test equipment (multimeters, OBD tools, GNSS testers), and technician vehicle kits. Customer and Stakeholder Communication • Liaise with customers, fleet managers, project managers, and operations on scope, access, downtime windows, and completion status. • Give clear progress updates on delays, parts shortages, and technical constraints. • Capture customer feedback and convert recurring field issues into SOP or product improvements. Training and Capability Building • Identify skill gaps in GPS fitment, SLD calibration, e-lock pairing, IoT sensor logic, and platform use. • Design and run practical training, competency checks, and refresher sessions. • Encourage certifications and continuous development aligned with new device families and markets. Qualifications and Experience Essential • Senior GPS / telematics technician background: several years of hands-on installation, commissioning, calibration, and troubleshooting — not classroom-only experience. • Proven field experience with GPS/GNSS vehicle tracking systems (hardware, wiring, antennas, SIM/APN, platform configuration). • Hands-on experience with speed-limiting devices (installation, calibration, sealing, verification, and compliance documentation). • Practical experience with electronic locking / e-seal systems and IoT sensors used for cargo and vehicle security or condition monitoring. • Ability to read wiring diagrams, pinouts, technical manuals, and fitment guides. • Strong electrical / automotive diagnostic skills (12V/24V systems, fusing, grounding, CAN/OBD familiarity). • Prior experience coaching or informally leading technicians; ready to take formal supervisory accountability. • Clear written and verbal communication with customers and internal teams. • Valid driving licence; wi…