Technical Support Engineer

Reporting to Technical Support Manager, this position is responsible for providing technical support and advice to customers, conducting Technical Support Request (TSR) work and preparing reports. Responsibilities: • Provide on-site technical support for customer pilot run, production start-ups and production troubleshooting as well as off-site customer technical support in a timely manner • Review and revise TSR reports and ensure relevant information is shared with customers • Complete TSR work within timeline and upload report in system • Perform routine testing of cured coating properties on various substrates • Operate coating machines and equipment and ensure laboratory equipment and facilities are maintained in a safe and operational manner • Identify best practice processes for coating application to achieve best coating result for optimal performance • Analyze and report findings on returned coated lens samples and other coating materials to troubleshoot customer problems • Manage and ensure Liquid Sample Request samples are stored in required conditions • Handle customer complaints by conducting root cause analysis • Complete troubleshooting analysis and create reports for presentation to the Manager and/or customers • Conduct studies and recommend suitable coating based on customer’s process and requirement • Collaborate with the Sales team to secure new business opportunities through sample creation and provide support to existing customers. • Interface with external material suppliers and machine suppliers Requirements: • Bachelor’s Degree in Chemical Engineering, Chemistry, Material Science or related field with at least 3 years of customer support and troubleshooting experience • Experience in vacuum deposition technology is an added advantage • Possess good communication and presentation skills • Highly self-motivated, independent and resourceful • Proficient in Microsoft Office applications • Willing to work at Tuas South • This role is required to travel overseas to countries such as India, China etc.