IT Intern – Systems, Applications & Support

Company Overview Pick Network Pte Ltd, a subsidiary of IMDA, deploys and operates Singapore’s nationwide parcel locker network, enhancing convenience for consumers and businesses while transforming urban logistics. Job Summary This internship offers hands-on experience supporting business systems, smart locker operations, IT support, application testing, cybersecurity, and digital learning initiatives. Responsibilities • Document, review, and analyse existing business processes and internal systems to improve knowledge sharing, operational efficiency, and process effectiveness. • Support the migration and deployment of a nationwide network of more than 1,000 smart locker stations, including system configuration, testing, validation, and implementation activities. • Maintain and troubleshoot existing systems by investigating reported issues, resolving bugs, and providing timely support through the company’s ticketing system. • Participate in application and system testing, including User Acceptance Testing (UAT), to ensure solution quality, reliability, and business readiness. • Prepare, update, and maintain technical documentation, user guides, standard operating procedures, system records, and reports for various applications and systems. • Collaborate with cross-functional teams to gather requirements, provide technical support, and identify opportunities for process and system improvements. • Provide end-user IT support for laptops, hardware, software, and office productivity applications, including support for employee onboarding and offboarding activities. • Assist in the development and maintenance of e-learning content and training courses to support regulatory compliance, internal processes, and employee development initiatives. • Support IT infrastructure, application rollouts, system enhancements, and other technology-related projects as assigned by the team. • Support cybersecurity assessments and vulnerability management activities in collaboration with vendors and developers, including coordinating security scans, tracking findings, monitoring remediation progress, and following up on outstanding issues. Requirements • Able to commit to a full-time internship for the entire internship period. • Currently pursuing a Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline. • Basic understanding of operating systems, computer hardware, networking, and software applications. • Familiarity with troubleshooting methodologies, IT support processes, or service desk operations would be advantageous. • Strong analytical and problem-solving skills, with good attention to detail. • Good communication and interpersonal skills, with the ability to interact effectively with users and stakeholders at different levels. • Proactive, eager to learn, and adaptable to a fast-paced working environment. • Good organisational, documentation, and time-management skills.