Supply Chain & Fulfilment Executive (Urgent)

JOB DESCRIPTION FOR SUPPLYCHAIN & FULFILMENT EXECUTIVE The Supply Chain & Fulfilment Executive keeps Birds of Paradise running day to day — managing procurement and receipt of inbound stock (raw materials, consumables); keeping the Warehouse organized; & fulfilling outbound stock (gelato, consumables) to the Boutiques & End Customer (for eCommerce and Events). At its core, this is a Supply Chain role with a focus on customer-experience. KEY RESPONSIBILITIES PROCUREMENT(INBOUND) • Source, evaluate and onboard suppliers for raw ingredients, packaging and consumables. • Raise purchase orders and coordinate timely delivery of incoming inventory. • Monitor supply risks including pricing, lead times, shortages and delivery terms. • Receive and verify incoming deliveries against purchase orders and delivery orders. • Track order history, usage and future stock requirements. WAREHOUSE & INVENTORYOPERATIONS • Maintain a clean, organized and safe warehouse in accordance with company SOPs and food safety requirements. • Ensure proper labelling, storage and stock rotation based on FIFO/FEFO principles. • Monitor stock levels across the warehouse and boutiques to support replenishment planning. • Coordinate with Production to ensure sufficient raw materials are available for production schedules. • Conduct regular stock counts, investigate variances and support corrective actions. FULFILMENT (OUTBOUND) • Coordinate stock fulfilment and deliveries to boutiques. • Support fulfilment for eCommerce ,events, catering, campaigns and corporate orders. • Pick, pack and process customer and boutique orders accurately and on schedule. • Coordinate drivers and third-party logistics providers to ensure timely deliveries. • Manage delivery issues, returns and customer enquiries promptly and professionally. INTERNAL PROCESS &CONTINUOUS IMPROVEMENT • Develop and maintain SOPs, checklists and workflows for supply chain and fulfilment operations. • Track operational data and identify bottlenecks, wastage and improvement opportunities. • Support improvements in operational speed, accuracy and cost efficiency. • Monitor and report relevant KPI and OKR progress. • Support cross-border logistics processes as the company expands overseas. WE ARE LOOKING FOR SOMEONE WITH/ WHO IS • Physically fit for both computer and hands-on work • Strong written and verbal communication, you can communicate with ease across internal colleagues and external corporate customers • Takes personal ownership for order accuracy, you don't let things fall through the cracks • Strong sense of accountability, whether working independently and alongside colleagues • You believe in & choose to embody our company’s vision, mission & values Qualifications & EXPERIENCE • Diploma in Supply Chain Management, Logistics, Business or related field • 2–4 years of relevant experience in logistics, supply chain, or warehouse operations (F&B, retail, or FMCG backgrounds are a strong fit) • Proficiency in Microsoft Office and Google Workplace • Experience with an Inventory Management System • Familiarity with food safety requirements (Halal, HACCP) is an advantage but not required WORKPLACE • 5-day work week, with one workday falling on one weekend day • Must be willing to work on Public Holidays • On-premises work in office, warehouse and freezer cold-room (-18°C freezer room for 15-20min to pack gelato)