Administrative Assistant

Work Location: Serangoon Road Work Days/Hours: Tuesday – Friday:3.00pm - 9.00pm, Saturday & Sunday: 9.00am - 5.00pm Job Responsibilities: Front Desk & CustomerService • Serve as the first point of contact for walk-in, phone, WhatsApp and email enquiries • Provide accurate information on class schedules, fees, programmes and promotions • Handle student registrations, trial lesson bookings and class transfers • Maintain a friendly, professional and service-oriented environment for parents and students • Attend to parents’ queries and provide timely updates when needed Centre Operations &Administration • Oversee day-to-day running of the centre (opening/closing, cleanliness, basic maintenance coordination) • Manage class attendance and update records in the system • Update class schedules, teacher timetables and room allocations • Assist with printing, photocopying, filing and preparation of teaching materials • Monitor and restock foolscap, graph and draft papers to ensure sufficient supply for lessons • Help to maintain a tidy pantry area • To maintain a healthy stock count on pantry items and toiletry items • Clear up any unusual mess (e.g. spills, litter) promptly and safely • Clear dust and/or dirt on tables and common surfaces when needed • Sweep, vacuum and mop the floor as required to maintain a clean learning environment • Clear rubbish and ensure bins are emptied regularly Student & Parent Management • Maintain up-to-date student records, contact information and class allocations • Inform parents about changes in class timings, replacement lessons and centre announcements • Support teachers in coordinating make-up classes, assessments and holiday programmes Finance • Verify and update employer on any cash/paynow collections Compliance & Safety • Ensure the centre’s policies, rules and regulations are communicated and followed • Help maintain a safe and orderly environment for students and staff • Assist with basic PDPA compliance (e.g. proper handling of student data) Miscellaneous Administrative Tasks • Send reminders to parents regarding festive breaks, public holidays and other important dates • Send simple festive or holiday greetings to parents (e.g. via WhatsApp or email templates) • Scan and/or photocopy documents and materials as required Job Requirements: • Minimum O-Level, basic computer knowledge • Friendly, patient and enjoys working with children and parents • Able to do simple admin work, handle enquiries and keep the centre tidy