Customer Service Officer / Receptionist #startfresh

Company Overview Little Splashes Aquatics offers swimming lessons for infants from 3 months old and above, focusing on water confidence, safety, and survival skills. We provide swim lessons in our indoor heated pool using mineral water, and lessons have small student-to-teacher ratios. Job Summary You will manage daily administrative tasks, handle enquiries and sales, and support communication with students, parents, and staff to ensure smooth centre operations. Responsibilities • Process daily administrative tasks including fee collection, student registration, and attendance record verification to maintain accurate centre records • Communicate effectively with maintenance staff to coordinate facility upkeep and resolve issues promptly • Respond to new sales enquiries to support enrolment growth and customer engagement • Liaise with existing students and parents to address questions and provide timely information • Monitor and manage supplies inventory by checking stock levels, placing orders, and verifying receipt of supplies to ensure operational readiness • Use Microsoft Office applications competently to complete administrative and communication tasks efficiently Preferred competencies and qualifications • Diploma or ITE certification to support administrative and operational duties • Strong interpersonal and communication skills to engage with diverse stakeholders • Meticulous, organized, and efficient work habits to maintain smooth centre operations • Flexibility to work a 5-day week including compulsory weekends and Public Holidays to meet centre scheduling needs