Operations Executive / Manager

Job Responsibilities • Manage daily cleaning operations and ensure the shopping mall meets the required cleanliness standards. • Plan manpower deployment, monitor staff attendance and performance, and handle manpower issues. • Maintain good relationships with clients and handle feedback or complaints promptly. • Conduct site inspections and ensure staff follow cleaning SOPs, safety procedures and training requirements. • Monitor cleaning equipment, materials and operational costs, and provide hands-on support when required. Requirements • Experience in cleaning, facilities management, hospitality or related industries preferred. • Experience managing cleaners or supervisors is an advantage. • Good communication and leadership skills. • Able to handle clients and resolve operational issues. • Good planning and problem-solving skills. • Willing to work on-site and be hands-on when required.