Clinic Operations Manager

We are looking for a hands-on and proactive Clinic Operations & Marketing Manager to manage the daily operations of our TCM wellness centre while driving both online and offline customer acquisition. Key Responsibilities • Oversee day-to-day clinic operations and ensure smooth workflow • Manage staff schedules, appointments and customer enquiries • Supervise front-desk and service staff and maintain service standards • Manage the clinic’s social media platforms, including TikTok, Instagram and other relevant channels • Plan and coordinate social media content, promotions and marketing campaigns • Develop strategies to attract new customers through both online and offline channels • Build local partnerships, community collaborations and promotional activities • Monitor campaign performance, customer enquiries and conversion results • Support customer retention and follow-up initiatives • Manage inventory, supplies and general administrative matters • Work closely with the team to improve customer experience and business performance Requirements • Experience in operations, marketing, social media management or customer acquisition • Experience in clinic, TCM, wellness, massage, beauty or similar service industries is preferred • Knowledge or hands-on experience in massage, moxibustion, cupping or TCM wellness services will be an advantage • Familiar with social media platforms and content marketing • Able to independently plan initiatives to generate leads and attract customers • Strong communication, customer service and problem-solving skills • Organised, responsible and comfortable managing multiple areas of the business • Ability to communicate in Mandarin and/or Malay will be an advantage when serving customers from different language backgrounds