Customer Service Officer (Banking)

Customer Service Officer (Banking) Job Description: Recruit123 is helping our client to hire a Customer Service Officer. Our client is an established bank operating a high-volume customer service / contact centre function. Responsibilities: • Deliver frontline service across phone, email, and digital banking channels • Resolve customer inquiries and complaints relating to accounts, cards, loans, and transactions • Cross-sell relevant banking products and services where appropriate • Escalate complex cases to relevant departments (fraud, risk, onboarding, operations) • Maintain accurate case records and ensure SLA/turnaround-time compliance • Support digital banking adoption by guiding customers through self-service channels Requirements: • Diploma or Degree in any discipline (fresh graduates welcome) • Prior customer service or call centre experience preferred but not mandatory • Strong communication skills in English; Mandarin/dialect a plus for older customer segments • Comfortable with shift work (including evenings/weekends for contact centre roles) • Proficiency in CRM systems and MS Office Lian Cher Chieh (Steffan) UEN: 202511044R License No.: 25C2810 EA Registration No: R1217705