Customer Service Officer (Baggage)

Duties • Attend to customer inquiries and provide excellent customer service experience • Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services • Perform opening and closing settlement for POS and BSS for daily cash reconciliation • Perform bag wrapping service and upselling of baggage services or products • Perform acceptance and issuance of baggage deposits according to Standard Operating Procedure (SOP) • Conduct bag search in accordance to SOP and ensure compliance to security standards dictated by the management and Airport police • Responsible for store cleanliness and image • Any other duties as assigned by management Job Specifications (Qualifications/Experiences): • Familiarity with POS system will be on an added advantage • Good interpersonal and communication skills • Team player • Ability to converse in basic English • Able to obtain an Airport Pass (Airside). • Able to work on Public Holiday if rostered • Able to carry up to 25kg luggage *6 days work week with rotating rest day* Working hour: *6 days workweek, fixed shift* *Shifts available: Shift 1 : 6.50am – 3.10pm Shift 2 : 2.40pm - 11pm Shift 3 : 10.45pm – 7.05am We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Smarte Carte Singapore Pte Ltd to collect, use and disclose your personal data for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes.