Gym Operations Executive (With Great Progression)

GYM OPERATIONS EXECUTIVE Full-Time | Homeground Gym Bishan Starting Salary: $2,800–$3,500/month + Performance Incentives Progression towards $5,000–$6,000/month for a high-performing employee — potentially achievable within 1.5 years Hi, I’m Jon, the owner of Homeground Gym & PT Bishan . I'm looking for one highly capable person to work very closely with me on a daily basis to make sure we run an excellent business — from customer service and member experience, to sales follow-ups, operations, systems and all the small details that keep the gym running properly. This is not a role where I expect you to remain as a Customer Service or Operations Executive forever. I have a progression planned for the right person that can eventually bring your compensation to around $5,000–$6,000/month as your responsibilities and contribution grow. For someone genuinely good, I believe this can potentially be achieved within approximately 1.5 years . It won't happen simply because you've stayed for 1.5 years. You'll have to earn it. But if you're capable, hungry and can gradually take bigger responsibilities off my shoulders, I want to reward you accordingly. Who I'm Looking For I'm quite particular about the person I'm looking for. You should: • Be a polytechnic or university graduate • Have at least 2 years of full-time working experience • Be calm and collected, even when multiple things are happening at the same time • Be able to listen carefully and follow instructions properly • At the same time, be able to think several steps ahead instead of completing one task and waiting for me to tell you what to do next • Be organised, reliable and responsible • Communicate well with customers and colleagues • Be comfortable taking ownership of things under your care • Be hungry to learn, improve and succeed • Want a job where there is a clear path towards greater responsibility and higher income • Want to work closely with a business owner and learn how a growing business is actually operated • Be interested in building something with us for the next few years You do not need previous experience working in a gym. I'd rather hire someone capable, responsible and hungry to learn than someone who simply has fitness industry experience. One of the biggest things I'm looking for is this: If I teach you something once, I want to eventually be able to trust you to handle it without constantly checking on you. And as you become more experienced, I want you to be able to spot what needs to be done, think several steps ahead and solve problems before they reach me. You'll Work Very Closely With Me This is an important part of the role. You'll be working very closely with me, Jon, on a daily basis to ensure business excellence. Especially at the beginning, I'll personally train you on how we operate, how we handle customers and prospects, how we follow up with leads, and how I expect different situations to be handled. You'll gradually learn how I think about the business and the standards I expect. In return, what I eventually want is someone I can rely on. If something isn't right, you notice it. If something needs to happen tomorrow, you're already preparing for it today. If I give you responsibility for something, I shouldn't need to constantly remind you about it. The long-term goal is for the two of us to work closely together to ensure business excellence on a daily basis , while progressively reducing the number of things that require my direct involvement. What You'll Be Doing You'll be predominantly based at: Homeground Gym Bishan 239 Bishan St. 22 A large part of your role initially will revolve around Customer Service and gym operations. Your responsibilities will include: • Welcoming and assisting members • Responding to WhatsApp enquiries • Answering questions about gym memberships and Personal Training • Following up with new leads and prospects • Conducting gym tours • Helping interested prospects get started • Coordinating Personal Training trials between prospects and our trainers • Following up with prospects after their trials • Helping us convert suitable prospects into paying customers • Handling member requests and complaints professionally • Making sure the gym is clean, presentable and operating properly • Monitoring supplies and things that need to be replenished • Keeping our records and systems updated • Coordinating with Personal Trainers and other team members • Identifying operational problems and helping to solve them • Making sure important tasks don't fall through the cracks • Handling general administrative and operational matters Although you'll be predominantly based at Bishan, you'll sometimes help me handle matters for our Clementi branch virtually . This may include responding to enquiries, following up with leads, handling administrative matters and coordinating with the Clementi team. You generally will not need to travel back and forth between both gyms just to perform these duties. This Isn't Just Customer Service If you're good, I want the scope of this role to grow quite significantly. Over time, I may gradually involve you in areas such as: • Improving our operating systems and SOPs • Monitoring leads and follow-ups • Improving membership and PT conversions • Member retention • Staff coordination • Training newer employees • Managing operational issues without my involvement • Tracking branch performance • Identifying areas of the business that can be improved • Taking responsibility for increasingly important parts of the business Eventually, I want you to understand the business well enough that you don't just execute tasks. I want you to help me run it better . Career & Income Progression I don't believe that progression should simply happen because someone has worked here for X number of years. Progression here will be based on capability, responsibility and results. A possible progression could look like: Gym Operations Execut…