Associate Support Engineer (12-Month Contract) - LCYL

Associate Support Engineer (12-Month Contract) Working Day: Mon to Fri Working Hours: 9am - 6pm Office Location: Thye Hong Centre (Bukit Merah) Salary: $2,600 - $3,000 Job Summary: The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients. Responsibilities: • Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals. • Perform installations, migrations and troubleshooting on systems. • Resolve issues that occur outside work hours whenever needed. • Participate in the service ticket system and task assignment and scheduling processes. • Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support. • Provide in-house helpdesk support via phone/email/remote access support. • Document troubleshooting and problem resolution steps. • Participate in providing customer training when required. • Keep customers informed on the support development and progress. • Report to assigned Team Lead/Manager during support request. • Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility. • Other tasks and projects as assigned by Manager or Management. Requirements: • Nitec/Diploma in Information Technology. • Experience working in an IT support role for about 1-2 years. • Versed in practical troubleshooting and problem analysis techniques with customer support background preferred Cheong Yeat Long | R25145358 The Supreme HR Advisory Pte Ltd | EA 14C7279