Patching Operation Engineer

Key Responsibilities • Own the end-to-end operational coordination of weekly accelerated patching cycles and urgent 3-day patching activities, ensuring readiness, cross-team hand-offs, escalation and closure. • Oversee assigned patching cycles from scope confirmation, readiness and testing through deployment, production verification, reconciliation and closure. • Maintain cycle plans, RACI, action trackers, decision timelines, approvals, dependencies, risks and escalation status. • Coordinate patching readiness across Infrastructure, Network, Middleware, Application, Security, Service Recovery and Change Management teams. • Track patch scope, CRQ readiness, approved risk acceptances/VRAs, deferments, exclusions, failed patches, rollback activities and validation evidence. • Support scheduled overnight, weekend and public-holiday patching activities, including bridge coordination, incident escalation and effective handover to accountable decision owners. • Develop and maintain SOPs, control gates, cut-off timelines, escalation paths, duty coverage and exception handling processes for weekly and urgent patching activities. • Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition activities to ensure successful handover into BAU operations. • Prepare patch cycle closure records, SLA evidence and governance documentation, including support for KORI and KRCSA reporting requirements. • Monitor recurring process, ownership and operational gaps, identify improvement opportunities and work with Tooling, Data and Automation teams to drive process enhancements. Key Skills: Patch Management, Infrastructure Operations, Change Management, IT Service Management, Release Coordination, Risk & Issue Management, CRQ, VRA, SOP Development, Incident & Escalation Management, Production Support, Governance & Compliance, Stakeholder Management, Service Transition, SLA Management. Ankita EA License Number: 23C2060 Registration ID is R22109715 Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg) This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA