L&D Assistant Manager (12 Months Fixed Term Contract)

Key Responsibilities 1. Learning Management System (LMS) Planning & Execution Learning Strategy & Administration • Implement and support the implementation and continuous enhancement of LMS platform. • Develop and coordinate LMS content uploads, learner enrolment, assessments, certifications, and reporting. Some modules but not limited to: • Human Resources (Code of Conduct, Anti-Harassment, Performance Management, Leave Policies, Employee Handbook, PDPA) • Health, Safety & Environment (HSE) Training • Food Safety and Nutrition Programmes • Information Technology & Cybersecurity Awareness • Compliance and Governance Training • Leadership and Management Development Programmes • New Hire Orientation Programmes • Operational Excellence Programmes • Monitor employee learning completion rates and drive timely completion through communications and stakeholder engagement. • Generate training analytics and dashboards for management reporting. • Ensure accuracy and integrity of learning records for audit and compliance purposes. • Partner with IT and HR teams to troubleshoot system issues and enhance user experience. • Identify opportunities to automate and streamline learning administration processes. • Support and adhoc learning/ HR related projects. 2. Video Learning Creation & Production Lead the conversion of learning content into engaging video formats. • Storyboarding and scriptwriting for learning videos. • Producing employee induction videos. • Developing compliance and mandatory training videos. • Supporting manager capability and leadership learning videos. • Coordinating video recording sessions with SMEs. • Editing learning videos using digital learning tools. • Embedding videos within LMS learning pathways. • Ensuring learning materials remain mobile-friendly and accessible. 3. Concierge Training Programme & Train-the-Trainer (TTT) Development Concierge Academy Support • Support the development and implementation of the Concierge Training framework. • Partner with operational leaders and training SMEs to build capability pathways. • Develop training curriculum, facilitator guides, participant workbooks, assessments, and certification mechanisms. • Assist in establishing training standards and competency frameworks. • Facilitate Train-the-Trainer (TTT) programmes to certify operational trainers. • Monitor program effectiveness and participant feedback. • Recommend continuous improvements to programme delivery. 4. Employee Engagement Survey Support Engagement Programme Management Should the engagement survey be launched, responsibilities include: • Support survey planning, launch, communications, and project administration. • Coordinate employee awareness campaigns. • Compile and analyse engagement survey findings. • Prepare leadership presentations and recommendations. • Facilitate engagement workshops and action planning sessions. • Track action plans and progress updates. • Support initiatives that improve employee experience and organisational culture. Qualifications & Experience • Degree in Human Resources, Learning & Development, Psychology, Education, Business, Communications, or related discipline. • Minimum 5 years of Learning & Development, Training, Capability Development, or Organisational Development experience. • Experience managing Learning Management Systems (LMS). • Experience in instructional design and digital content development. • Experience creating video-based learning content. • Experience working with multiple stakeholders across business functions. • Experience in hospitality, facilities management, food services, healthcare, or service industries will be advantageous.