NTL cum Wheelchair Operator Changi airport

• Assist designated airlines with transporting special passengers (NTL- Not To Land, UM - Unaccompanied Minor, Deportee, Offload) to and fro the immigration office and flight gates at Changi Airport. • Assist designated airlines with completion and submission of flight documents/administrative work. • Assist and transport passengers requiring special assistance (hearing/visually impaired passengers) at Changi Airport. • To identify passenger's name, flight information, date, and special service request details, to ensure special needs passengers are taken to the correct destination. • To communicate and liase with airline staff, immigration officers and other airport staff when required. • Attend to passengers' enquiries and provide passengers with an excellent customer service experience. • Be compliant and adhere to SOP and safety standards. • Any other ad hoc matters assigned by management. • Ability to read, write and converse in English. • Good interpersonal and communication skills. • Good customer service skills. • Adaptable to change and a good team player. • Physically fit and comfortable with walking long distances. • Comfortable with basic paperwork. • Comfortable with a fast-paced working environment. • Training will be provided, no experience needed. • May be required to do overtime (OT), when needed.