SALES MANAGER

Job Description • Promote beauty services, treatment packages, and retail products to customers. • Manage daily shop operations and ensure smooth service flow. • Lead, supervise, and motivate beauticians to achieve monthly sales targets • Provide excellent customer service and handle enquiries, appointments, and complaints. • Plan and execute promotions, marketing activities, and membership programs. • Maintain product inventory and ensure sufficient stock levels. • Ensure the shop meets hygiene, safety, and service quality standards. • Handling customer complaints, refund requests, and service issues professionally. • Consistently achieve and exceed high monthly sales targets in a highly competitive beauty industry while maintaining service quality. • Oversee shop operations such as inventory control, equipment condition, cost management, front-desk coordination, and overall service standards. Requirements • Strong communication and customer service skills. • Ability to lead a team and work independently. • Pleasant personality with interest in beauty, skincare, and customer care. • Basic computer knowledge (POS system, scheduling apps, WhatsApp). • Able to work shifts, weekends, and public holidays. • Strong ability to manage stress and perform under pressure