Customer Service Officer

• Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction. • Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships. • Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution. • Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes. • Evaluate development projects and assisted in adapting development processes to align with project needs. • Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction. • Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms. • Manage personal performance metrics, consistently meeting service standards and contributing to team success.