Customer Relations Officer

Duties and responsibilities: - Develop and maintain positive relations with tenants via regular and proactive communication. - Manage tenants complaints and work to resolve them or provide feedback to Management - Manage and schedule work order requests put in by tenants in a timely manner - Coordinate with contractors for the works - Respond to any emergencies promptly to minimise disruptions to tenant’s business - Analyze current SOPs and make recommendations to the Management to improve operating efficiency Requirements: - At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented) - At least 2 years of experience - Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar. - Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment. - Strong verbal and written communication skills. - Strong interpersonal skills. - High levels of integrity - Ability to work independently and as a productive member of a team. - Ability to work under pressure and meet deadlines. - Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.