Sales Planner & Execution Specialist

Job Description: Sales Planner & Execution Position Summary The Sales Planner & Execution Specialist serves as the primary coordinator between customers, Sales, Operations, Finance, Quality, and Technology teams to ensure seamless order fulfilment and customer satisfaction. This role is responsible for customer master data management, order processing, credit control, collections, forecasting, reporting, and resolution of customer requirements and quality issues. The position plays a key role in ensuring on-time delivery, accurate sales execution, and effective cash collection. Key Responsibilities 1. Customer Master Data Management • Coordinate customer onboarding and setup activities. • Apply for and maintain customer master data in SAP in collaboration with Finance and other relevant departments. • Ensure customer data accuracy and completeness for order processing and reporting. 2. Order Processing & Sales Administration • Review and validate customer orders, including pricing, material specifications, delivery schedules, payment terms, and contractual requirements. • Coordinate with Plant Planning and Supply Chain teams to confirm product availability and delivery commitments. • Create, process, and maintain sales orders in SAP. • Monitor order status and proactively communicate changes or issues to customers and internal stakeholders. 3. Quotation & Commercial Support • Support the Sales team in preparing quotations and commercial proposals. • Coordinate with Technology and Operations teams to obtain cost information, powder specifications, and technical inputs. • Ensure quotation data is accurate and aligned with approved pricing and commercial policies. 4. Accounts Receivable & Collection • Reconcile customer accounts and monitor outstanding balances. • Track customer payments and investigate discrepancies. • Follow up on overdue invoices and coordinate collection activities with customers, Sales, and Finance teams. • Support month-end and quarter-end receivable reviews. 5. Credit Management • Monitor customer credit exposure and payment behaviour. • Coordinate with Sales and Finance to review and adjust customer credit limits as business requirements evolve. • Ensure compliance with company credit policies and procedures. 6. Reporting & Forecast Management • Consolidate and submit periodic sales reports. • Coordinate monthly sales forecasts and maintain a rolling three-month demand forecast. • Analyse forecast accuracy and identify trends, risks, and opportunities. • Prepare management reports and KPI dashboards as required. 7. Customer Service & Complaint Resolution • Act as a key contact point for customer inquiries and requirements. • Coordinate quality complaints and corrective actions with Quality, Technical, and Manufacturing teams. • Track complaint status and ensure timely closure and customer feedback. • Maintain records of customer concerns and resolution actions. 8. Contract & Agreement Administration • Coordinate the review and approval of customer contracts, NDAs, pricing agreements, and commercial arrangements. • Liaise with Legal, Sales, Finance, and Management to ensure proper approval workflows are completed. • Maintain accurate contract records and renewal schedules. 9. On-Time Delivery (OTD) Monitoring • Monitor customer delivery performance and key fulfilment metrics. • Track and analyse OTD performance against targets. • Prepare regular OTD and customer service reports. • Work with Operations and Supply Chain teams to address delivery gaps and improve performance. 10. Cross-Functional Coordination & Continuous Improvement • Collaborate closely with Sales, Operations, Supply Chain, Finance, Quality, and Technology teams. • Participate in process improvement initiatives to enhance order fulfilment efficiency, customer satisfaction, and working capital management. • Support implementation and optimization of SAP and reporting tools. Qualifications • Associate degree, Diploma, or above in Business Administration, Supply Chain, Operations Management, Finance, or a related field. Experience • 1-3 years of experience in Order Management, Sales Support, Customer Service, Supply Chain, or Commercial Operations. • Experience in manufacturing, industrial products, or B2B environments is preferred. Technical Skills • Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Outlook. • Strong reporting, data analysis, and summarization capabilities. • Experience with SAP (SD/MM modules preferred) is an advantage. • Familiarity with ERP systems and business reporting tools. Competencies • Strong customer service orientation. • Excellent communication and interpersonal skills. • Effective cross-functional coordination and stakeholder management. • Strong attention to detail and organizational skills. • Ability to manage multiple priorities and meet deadlines. • Proactive problem-solving mindset with a continuous improvement approach.