IT Cloud Operations Manager

• Manage Azure and GCP cloud and infrastructure operations for the Asia region. • Coordinate with the cloud managed-service partner and act as the operational escalation point to the central team. • Support cloud landing zones, middleware platforms, infrastructure upgrades and lifecycle management. • Contribute to Azure File Share and Disaster Recovery initiatives and Windows Server 2016 end-of-life remediation. • Monitor infrastructure health, capacity, availability, backup and restoration activities. • Support Disaster Recovery Plan (DRP) and business continuity activities, including regular validation. • Apply operational FinOps practices to monitor cloud usage, costs, trends and anomalies. • Provide operational support for middleware platforms, including monitoring, access administration, incident coordination and vendor escalation. • Provide cloud on-call coverage for the Asia time zone. • Support knowledge transfer and contribute to central operations under a follow-the-sun operating model when required. • Work with internal IT teams, regional IT managers, Microsoft, Google Cloud and external service providers. Requirements • Degree or Diploma in Information Technology, Computer Science, Engineering or a related discipline. • Relevant experience in cloud operations, infrastructure operations or cloud engineering. • Hands-on experience with Microsoft Azure and/or Google Cloud Platform (GCP) . • Experience managing cloud managed-service providers or external technology partners. • Experience with Windows Server, Hyper-V and Microsoft PKI . • Knowledge of Active Directory, Okta, IDP and SSO . • Experience with cloud monitoring, incident management and operational support. • Knowledge of landing-zone operations and cloud infrastructure fundamentals. • Understanding of FinOps and cloud cost monitoring. • Experience supporting middleware platforms such as MuleSoft and SFTP is preferred. • Knowledge of backup, restoration, Disaster Recovery and business continuity processes. EA Number: 11C4879