Senior Account Management Lead

Summary of the Role As an Senior Manager, Account Management , Airlines you will be responsible for acquiring new airline customers, upselling and cross selling in existing customers, developing a long term strategy or business growth and managing and expanding existing partnerships. The territory of focus is the South East Asia countries. You will be seen as a trusted advisor and key contact by customers and partners in the territory and will serve as a voice of the customer within Amadeus. In this regards your responsibility will be ensuring service excellence, identifying growth opportunities, and contributing to collaborative, cross-functional success across business lines, business functions and within the travel domain In This Role You will/ Your Main Responsibilities • Build and maintain strong, trust-based relationships with stakeholders across airline clients and internal teams in order to fully position the value of Amadeus to the travel industry • Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations. • Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery. • Lead or support commercial and operational projects that deliver measurable value to clients. • Represent client perspectives internally, ensuring their needs and priorities are addressed. • Maintain accurate records in CRM systems and ensure timely, accurate billing and collections. • Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams. • The core objectives of this role are meeting target contract values, achieving revenue objectives through invoicing and collection, ensuring satisfied customers who can become internal/external promoters. About the Ideal Candidate • 12+ years of Sales and Account Management experience and has deep functional, operational and technical knowledge in aviation or airlines. • Understands industry trends, business practices, geographical/cultural nuances and uses data to inform strategic decisions. • Demonstrates autonomy, initiative, and the ability to lead collaborative efforts. • Skilled in relationship-building, stakeholder management, communication, and client advocacy. • Proficient in CRM tools and experienced in managing complex sales and service cycles. • Motivated, goal-oriented, and committed to continuous learning and innovation.