Lead, Service Management Team (Permanent Position) | Up to $4,200 Basic + bonus | West area

Customer Service Lead (Permanent Position) Lead the Help. Inspire the Team. Are you a customer experience champion who thrives in fast-paced environments? We are looking for a dynamic, hands-on Customer Service Lead to lead our client’s support operations, elevate their service standards, and guide the frontline team to success. If you are a natural leader who loves solving puzzles and making customers smile, we want you on board! What You’ll Do: • Direct and empower a high-performing customer service team through daily coaching, goal setting, and real-time performance tracking. • Take ultimate ownership of complex customer escalations, turning challenging interactions into loyal brand moments. • Analyze support metrics and performance trends to identify bottlenecks and implement swift, effective workflow improvements. • Refine and deploy service procedures and documentation to ensure consistent, top-tier quality across all support channels. • Collaborate cross-functionally with product, sales, and operations teams to champion the voice of the customer within the company. What You Bring: • 3+ years of experience managing customer support teams. • A data-driven mindset paired with unmatched empathy and communication skills. • The ability to adapt quickly, optimize workflows, and hit the ground running. Ready to make an impact? Apply today! WhatsApp us at +65 6916 0523. Yvonne Chai Cheng Man Reg No: R23115356 | EA License: 23C2060 Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg).