Manager

1. Business & Operations Management • Manage the day-to-day operations of the air-conditioning and HVAC company. • Develop and implement operational procedures and work processes. • Monitor overall company performance, productivity and profitability. • Coordinate between sales, project, engineering, site and service teams. • Identify operational problems and implement practical solutions. • Ensure company policies, procedures and quality standards are followed. 2. Sales & Business Development • Develop new business opportunities and maintain existing customer relationships. • Prepare and review quotations, tenders and proposals. • Develop sales strategies for air-conditioning, HVAC equipment, installation and maintenance services. • Maintain relationships with main contractors, consultants, developers, building owners and suppliers. • Follow up on sales enquiries and project opportunities. • Monitor sales targets and project conversion rates. 3. Project Management • Oversee air-conditioning and HVAC installation projects from quotation to completion. • Review project scope, drawings, specifications, equipment selection and costs. • Coordinate with consultants, contractors, suppliers and site teams. • Monitor project progress, manpower, materials and equipment. • Ensure projects are completed according to approved specifications, budget and schedule. • Resolve technical, site and coordination issues. 4. Service & Maintenance • Oversee preventive maintenance, breakdown service and repair operations. • Ensure service teams respond to customer complaints and breakdowns promptly. • Monitor maintenance contracts and service schedules. • Ensure proper documentation of service reports and maintenance records. • Maintain high standards of customer service and workmanship. 5. Technical & Engineering Coordination • Review HVAC system proposals, equipment selections and technical submissions. • Understand air-conditioning systems, ventilation, ductwork, fans, pumps, chillers and related equipment. • Review technical drawings, calculations and specifications. • Coordinate with engineers and technicians on technical issues. • Ensure installations comply with project requirements and applicable Singapore standards. 6. Financial & Cost Management • Monitor project costs, material costs, labour costs and operating expenses. • Review project budgets and profitability. • Control unnecessary expenses and improve operational efficiency. • Monitor outstanding payments and assist with credit control. • Review supplier pricing and negotiate commercial terms where appropriate. 7. Procurement & Supplier Management • Source air-conditioning and HVAC equipment, materials and services. • Negotiate prices and delivery schedules with suppliers. • Maintain good relationships with manufacturers and distributors. • Ensure materials and equipment are available according to project schedules. • Monitor purchasing costs and inventory levels. 8. Staff & Manpower Management • Lead and supervise sales, project, engineering, administrative, service and site personnel. • Allocate manpower according to project and operational requirements. • Set performance expectations and monitor employee performance. • Conduct staff training and development. • Assist with recruitment of suitable technical and administrative personnel. • Promote teamwork, discipline and professional work practices. 9. Safety, Quality & Compliance • Ensure all works are carried out safely and professionally. • Implement proper workplace safety procedures. • Ensure employees and subcontractors comply with applicable safety requirements. • Monitor workmanship and quality of installation. • Investigate complaints, defects and incidents and implement corrective actions. 10. Customer & Client Management • Maintain strong relationships with key customers and business partners. • Handle major customer complaints and technical issues. • Attend meetings with clients, consultants and contractors. • Understand customer requirements and provide suitable HVAC solutions. • Ensure customer satisfaction and encourage repeat business.