Junior IT Engineer

Description Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers. Here at Funding Societies | Modalku we live by our core values GETFS: • Grow Relentlessly: Strive to become our best, most authentic selves. • Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed. • Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation. • Focus on Impact: Create impact through bias for action and tangible results. • Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession. Funding Societies is looking for a Junior IT Engineer to join our wider ‘IT & Information Security’ Team to serve with obsession and provide superior support to our employees (our customers), and to support us in achieving compliance with the regulatory requirements in the countries that we operate in. We are looking for someone like you with a real passion to solve problems, serve with obsession, an eager learner, a good communicator, and a result-oriented personality. Requirements What you will do: 1. IT Support & User Experience • Configure and deploy desktops/laptops/mobile devices for employees under guidance from senior team members. • Support user on-boarding and off-boarding processes and help identify ways to improve the experience. • Provide first-line support and troubleshooting for endpoints, network devices, and peripheral issues. • Support awareness training sessions for users. • Provide first- and second-tier technical support for user access enquiries. • Actively manage tickets and participate in project meetings/audits/inspections. 2. IT Operations & Infrastructure • Help build, maintain, and update the inventory of IT assets. • Support regional IT infrastructure needs across multiple locations as directed. • Assist with operations and requests related to directory and authentication systems. • Help ensure company-issued laptops comply with baseline standards (patches, configurations, etc.). • Support periodic audits on user access to systems. 3. Projects & Processes • Assist in documenting and improving IT support procedures and checklists. • Assist in creating, modifying, and troubleshooting Jira Project boards. • Participate in ongoing and new projects within the IT team. 4. Automation & AI • Learn to write basic scripts to help automate repetitive tasks under guidance. • Help monitor automation systems and support regular maintenance activities. • Explore and use AI tools to improve support efficiency, streamline troubleshooting, and enhance documentation and knowledge sharing. What we are looking for: • A degree in Computer Science, Information Technology (IT), or related fields. • 2-3 years of experience in a similar role (fresh graduates with strong internship experience may also be considered). • Basic knowledge of Google Workspace, JumpCloud (or similar directory/authentication tools), remote support and administration, Windows & macOS, iOS & Android OS. • Some exposure to computer networks, network administration, IT hardware, and software installation. • Self-starter with a willingness to learn and work with different functional groups across the organization. • Good problem-solving, communication, and interpersonal skills. • Ability to manage multiple tasks and prioritize effectively. • Good analytical and critical thinking skills, with an interest in using data to support recommendations. You may be a good fit if you: • Enjoy a fast-paced work environment and are eager to learn how to craft strategic and rapid fixes to problems. • Have a keen eye for detail and a genuine interest in quality work. • Are comfortable navigating ambiguity and enjoy learning how to identify areas for process improvement. • Are comfortable communicating with users clearly and succinctly. • Are eager to learn how to translate technical issues into solutions, with a users-first mindset. • Are excited to contribute to operational projects and gradually take on more complex, multi-stakeholder work Benefits • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. • Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. • Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too. • Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching. • Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity