IT Technology Support Engineer

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations. We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico),Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries. Department Overview The Monex Technology department is responsible for all technology development and operations across the company for our London, Amsterdam, Madrid, Singapore & Toronto offices. Its responsibilities encompass oversight of all IT and electrical Infrastructure, facilities such as access control and HVAC, understanding business technology needs, evaluating new technologies, and accountability over the services and products used within Monex. Job Overview We’re looking for a proactive and technically strong Technology Support Engineer to join our growing IT function. You’ll be the escalation point for end user support across our Microsoft 365 and Windows environment, ensuring our people stay productive and that our technology and facilities run smoothly. From time to time you will be required to assist with non IT duties, able to lift and move computer equipment, maintaining a tidy and documented environment. Key Responsibilities &Accountabilities • Resolve escalated end user incidents and requests, Microsoft 365 and business apps, identity and access, and endpoint issues responding to support tickets in a timely manner. • Prioritise, track and escalate tickets as needed to meet service level agreements and ensure that all personnel receive prompt support. • Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals. • Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools. • Provide hands on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech. • Work with other engineers, infrastructure, and security teams to improve service quality. • Desk and equipment moves, cable dressing and management. • User onboarding, offboarding, changes as needed. • Keep documentation and asset records accurate and up to date. Key Skills & Experience Required • 2–4 years in IT support. • Strong knowledge of Windows 11 and Microsoft 365. • Experience with Intune or similar device management platforms. • Solid troubleshooting abilities and a customer-focused mindset. • Clear communicator who thrives in a fast-paced environment. • Rudimentary DIY skills – able to use drills, screwdrivers, pliers Good to Have • Microsoft certifications (MS900, MD102, AZ900). • ITIL Foundation. • PowerShell or automation experience.