Director, Total Rewards and HR Operations

At Sephora, beauty is about feeling seen, valued, and empowered, both individually and collectively. It means connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. Regional Footprint and Growth: Sephora SEAO operates an omni-channel business across eight markets: Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, and Thailand. • Retail scale: More than 100 stores across the region, including global flagship locations such as ION Orchard and Raffles City in Singapore, F88 in Kuala Lumpur, and Pitt Street in Sydney. • Growth momentum: Sephora SEAO continues to experience rapid regional growth through new store openings and expanding business channels, including Click & Collect and marketplace. Director, Total Rewards and HR Operations SEPHORA Southeast Asia & Oceania (SEAO) Position Purpose: Sephora Southeast Asia and Oceania (SEAO) is recruiting a Director, Total Rewards and HR Operations to champion an efficient, data-driven, and compliant people function where our teams are supported by best-in-class processes and insights. As Director, Total Rewards and HR Operations, you will oversee Compensation & Benefits, HR Controlling, Data Analytics, HR Operations, HR Governance, and HR Technology. Reporting to the HRVP SEAO, you will: • Co-design and lead the implementation of our total rewards and people analytics strategy in line with Sephora SEAO's business vision • Drive a high-performance culture through robust HR controlling, data-driven decision-making, and cost optimisation • Ensure operational excellence across HR processes, including payroll, systems, and employee lifecycle management • Establish strong governance frameworks to ensure compliance, consistency, and risk mitigation across the region • Manage HR systems and HR Technology to enable the business through reliable platforms, accurate data, and efficient processes Direct Reports • Lead a team of five, including the Manager, Total Rewards; Manager, HR Technology; and Manager, HR Operations You will shine here if you enjoy… HR Policy Governance • Define, structure, and continuously enhance HR policies and frameworks to ensure alignment with Sephora SEAO's strategic objectives, as well as local regulations and global guidelines • Drive awareness and adoption of HR policies by educating leaders, senior executives, and employees, ensuring proper and consistent implementation Compensation & Benefits • Partner with the HRBP Director to design, implement, and continuously evolve Sephora SEAO’s total rewards strategy, ensuring market competitiveness and internal equity • Lead the annual salary review process, design compensation proposals for the head office population, and oversee retail salary structures • Anticipate changes in local markets that may affect employee compensation & benefits packages • Lead the review, negotiation, and renewal of insurance programs (medical, life, work injury compensation) • Promote Compensation & Benefits initiatives across the organization to ensure visibility, understanding, and engagement with the total rewards offering HR Controlling & Analytics • Lead HR controlling activities, including headcount tracking, people cost monitoring, and budget governance • Develop accurate workforce and cost forecasts, partnering closely with Finance and Retail teams • Drive data-driven decision-making by delivering insightful HR analytics and dashboards to senior leadership • Ensure a high degree of automation and standardization, while promoting best-practice sharing between HR and Finance HR Audit Review & Compliance • Ensure full compliance with local labor laws, internal policies, and Sephora and LVMH global standards across all HR activities • Lead HR audits and implement robust controls to enhance data integrity, process reliability, and risk mitigation • Identify gaps and recommend continuous improvements to strengthen governance frameworks HR Operations & Technology • Lead and develop the HR Operations team while overseeing end-to-end HR operations, including payroll, employee lifecycle management, and HR systems, to ensure accuracy, efficiency, and a seamless employee experience • Oversee HRIT to ensure smooth operations and timely functionality updates as needed • Lead the internationalization and transformation of the HR Operations function within Sephora, ensuring scalability and standardization. Leverage digital tools and automation to modernize HR operations • Continuously review and enhance HR operational processes to improve efficiency, reduce manual work, strengthen controls, and elevate service delivery • Establish and monitor HR delivery standards (SLAs), ensuring high-quality support to employees and stakeholders We would love to hear from you if you are/have… Experience & Technical Expertise • Bachelor’s degree in Human Resources, Business, or a related field; equivalent professional experience will also be considered • 10+ years of experience in Compensation & Benefits, ideally within the retail, hospitality, or broader service industry • Strong familiarity with HRIS platforms, with hands-on experience preferred • Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint Stakeholder Leadership & Collaboration • Proven stakeholder management skills, with the ability to navigate a matrix organization and partner effectively with global and regional teams • Strong influencing skills, with the confidence to engage, advise, and align stakeholders at all levels of the business • A relationship-driven approach, with the ability to build trust and credibility across diverse teams and functions Ways of Working & Mindset • Self-motivated and able to work independently while managing multiple priorities in a fast-paced environment • Analytical, organized, and comfortable translating data and i…