PART-TIME SERVICE CREW

1. Customer Service • Greet customers warmly and professionally. • Assist customers with menu enquiries and product recommendations. • Take customer orders accurately for dine-in, takeaway, or delivery platforms. • Serve food and beverages promptly and politely. • Handle customer feedback, complaints, or special requests professionally. • Ensure customers have a good overall dining experience. 2. Cashier & Order Handling • Operate the POS/cashier system accurately. • Process cash, card, QR, and online payments. • Ensure all orders are keyed in correctly. • Check orders before serving or packing to avoid mistakes. • Issue receipts when required. • Report any cashier discrepancies to the supervisor or manager immediately. 3. Food & Beverage Service • Serve food and drinks according to company standards. • Pack takeaway and delivery orders neatly and correctly. • Ensure condiments, cutlery, napkins, and packaging items are well-stocked. • Communicate clearly with kitchen staff regarding orders, special requests, or delays. • Maintain proper food handling and hygiene practices at all times. 4. Cleanliness & Hygiene • Maintain cleanliness of the dining area, counter, service station, and work areas. • Clear tables promptly after customers leave. • Clean and sanitise tables, chairs, trays, menus, and service equipment. • Sweep, mop, and dispose of rubbish when required. • Ensure toilets, if applicable, are clean and presentable. • Follow company hygiene, food safety, and sanitation standards. 5. Stock & Outlet Preparation • Refill service items such as cups, straws, tissues, takeaway bags, sauces, and utensils. • Assist in checking and arranging stock deliveries. • Inform supervisors when stock is running low. • Prepare the outlet before opening and assist with closing duties. • Ensure display items, menu boards, and promotional materials are neat and presentable. 6. Teamwork & Operations Support • Work closely with kitchen, cashier, and service team members. • Support colleagues during peak hours. • Follow instructions from supervisors and managers. • Assist with basic food preparation or drink preparation when required. • Maintain a positive and professional working attitude. 7. Compliance & Company Standards • Follow company SOPs, grooming standards, and uniform requirements. • Be punctual and adhere to assigned work schedules. • Follow workplace safety rules and report hazards immediately. • Handle company property and equipment responsibly. • Maintain confidentiality of company information and internal matters. Requirements • Prior F&B or customer service experience is preferred but not compulsory. • Able to communicate politely with customers and team members. • Able to work in a fast-paced environment. • Able to stand for long hours. • Willing to work shifts, weekends, and public holidays. • Positive attitude, responsible, and willing to learn. • Good teamwork and basic problem-solving skills. Performance Expectations • Provide friendly and efficient service. • Maintain cleanliness and hygiene at all times. • Minimise order mistakes and customer complaints. • Work well with the team during busy operations. • Follow company SOPs and instructions consistently.