Operation Support Specialist / Executive

Key Responsibilities: Custom Clearance • Collaborate closely with internal departments, freight forwarders, agents, and other stakeholders to ensure timely, and compliant delivery of goods. • Communicate daily with Chinese speaking sender/consignee, freight forwarders, and agents to arrange and confirm shipping schedules, documentation, and delivery timelines. • Work with agent to obtain the necessary import permits and ensure all required documents are in place. • Prepare and verify all shipping documentation, including invoices, packing lists, commercial invoices, and bills of lading. • Track and follow up on shipments to ensure timely delivery and manage any issues or delays proactively. • Liaise with internal teams such as fleet team, and warehouse to ensure smooth logistics operations. • Maintain accurate records of shipments, costs, and documentation for audit and reporting purposes. • Performing duties such as collecting payment, monthly billing, and payment follow-up. • Manage daily tasks and any ad-hoc matters assigned by superior. Customer Service Support • Responsible for the KPI indicators of the area in charge, have a strong execution; • Responsible for the handling of customer opinions such as escalation complaints; • Communication and coordination of problems between stations and customers; • Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction. Requirements • Minimum diploma in Supply Chain Management or relevant fields; • 1–2 years of experience in logistics or administrative roles; • Able to work 5.5days . Will be flexible arrangement after probation; • Have a good sense of service and teamwork, strong ability to withstand pressure; • Able to speak, read and write in Chinese is a MUST to liaise with Chinese stakeholders; • Proficient in MS office application is also a MUST; • Able to start work on short notice will be an advantage.