Exams Operations Officer

Role Purpose To ensure effective exam delivery by managing operations, compliance, confidential materials, venue relationships, and issue resolution, while supporting smooth test day execution and customer experience. Role Accountabilities Responsible for supporting end-to-end exam delivery operations, including test day planning, venue coordination, confidential materials management, compliance adherence, and issue resolution. The role ensures smooth test execution, maintains strong relationships with venue staff and stakeholders, supports customer queries, manages risks and reporting, and ensures resources, processes, and service standards are effectively delivered in line with British Council requirements. Role specific skills, knowledge and experience: Experience in a fast-paced operational environment with strong customer service focus, along with the ability to maintain compliance, risk, and security standards. Experience in exam delivery, logistics, or compliance would be an advantage. Further Information Contract Type: Indefinite Local Contract Language: Strong English proficiency is essential for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and support international operations. Education: Candidates should have a minimum of GCE ‘N’ or ‘O’ Levels with relevant work experience, while tertiary education or an equivalent qualification will be considered an added advantage. Applications are welcomed from candidates currently based in this location with the legal right to work. Relocation support is not provided for this role. This role requires flexibility to work on test days, including weekends, as part of the contracted working hours. Interested candidate may also submit the application via our British Council career page. Below is the link: https://careers.britishcouncil.org/careers/job/563705892929289