Supervisor, Operations

ROLE OVERVIEW: The Supervisor, Operations is responsible for overseeing daily operationalactivities, ensuring manpower accountability, maintaining housekeepingstandards, and upholding quality control. This role serves as a key linkbetween on-ground staff and management, ensuring smooth execution of tasks andeffective communication across teams. KEY RESPONSIBILITIES: Task Management • Oversee completion of operational tasks and ensure proper handover procedures. • Actively participate in tasks when required to support team performance. • Monitor daily workflows to maintain efficiency and timeliness. Manpower Management • Ensure accountability of staff during assigned shifts. • Conduct training and onboarding for new staff members. • Lead shift debriefs to review performance and address issues. Housekeeping & Facility Standards • Ensure all items are returned to storage after use. • Oversee clearing of used linens and maintenance of cleanliness. • Share handover photos in the designated group chat for documentation. • Step in to assist with housekeeping tasks when necessary. Quality Control • Ensure operational processes meet established QC standards. • Identify and resolve gaps in service delivery. • Personally verify and support QC checks on-site. Coordination & Communication • Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues. • Provide timely updates and escalate concerns when necessary. Administrative Support • Assist in salary pay-out processes. • Handle ad-hoc assignments as directed by management. Performance Metrics (KPIs) Area Key Metrics Task Management - 100% completion of assigned tasks within shift - Accuracy of handovers Manpower - Staff punctuality and attendance rate - Training completion for new hires - Quality of shift debriefs Housekeeping - Storage compliance (all items returned) - Linen clearance turnaround time - Accuracy of photo documentation Quality Control - QC compliance rate (e.g., % of tasks meeting standards) - Number of issues resolved on shift Coordination - Timeliness of communication with OIC/Duty Manager - Resolution rate of ground issues Administration - Accuracy of salary pay-out assistance - Timely completion of ad-hoc assignments Qualifications & Skills • Strong organizational and planning abilities. • Proven supervisory or leadership experience in events. • Excellent communication and coordination skills. • Ability to lead teams and take-charge during shifts. • Detail-oriented with a focus on quality control. • Willingness to be hands-on and support operational tasks directly. Added advantage: Forklift Licence